IT Operations & Continuous Improvement
IT Operations & Continuous Improvement
We organize the daily tasks that support stable operations and the improvements needed to keep systems in use. We propose an operational support structure for your needs, including system status checks, incident investigation, maintenance updates, and user inquiries.
What You Can Consult Us About
Monitoring and Incident Investigation
We identify what to monitor and when to send notifications, and define procedures for incident diagnosis, communication, and recovery response.
Maintenance Updates and Backups
We review update impacts and backup policies, and organize approaches to inspections, maintenance work, and restore checks.
Inquiries and Operational Support
We define the user inquiry contact point, scope of support, and record-keeping methods to support day-to-day operations.
Task Automation and Continuous Improvement
We identify repetitive work and operational issues to consider scripting, revised procedures, and incremental improvements.
The content shown provides examples of areas you can discuss with us. Feasibility, scope, cost, and staffing are determined individually after we review the target environment. Not all of the content is included in our pricing plans, including the ¥990,000 plan.
Our Approach and What We Review
Understand the Current Situation
We review your workflows, existing systems and data, and requirements.
Define the Scope
We propose the functions and work to be covered, responsibilities, costs, and schedule.
Review Progress Together
We share screens and verification results, proceeding in stages through implementation and handover.
Monitoring methods, inquiry and response hours, incident contacts, and the scope of recovery support are defined in each contract. We do not make a blanket commitment to 24-hour staffed support.
Our Development and Support Experience
These are fields in which we have provided development and support, including related software. They do not represent a track record for every service presented here.
- Operational support for enterprise core business systems
- Operational support for various applications
- Internal infrastructure support desk
- Network monitoring
- Website operation and maintenance
- Data management and database operation
- Data migration services
- Operation and maintenance of various servers
- Device setup services
- Product help desk